Frequently Asked Questions
Everything you need to know about Starkey Outdoor gear and services.
What is your return policy?
We offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. Return shipping is free within the United States.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery. Orders placed before 2 PM EST ship the same day.
Are Starkey Outdoor jackets completely waterproof?
Yes, our performance jackets feature a proprietary weather-shield technology that provides a fully waterproof and windproof barrier while remaining breathable for outdoor activities.
How do I choose the correct size?
Please refer to our comprehensive Size Guide available on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit with layers.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery address.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment payments via Klarna.